Terms and Conditions

Last updated: 13 November 2026

1. Who we are

These terms govern the services provided by The Strongo, a sole trader established in England, with a business address at 15 Osmod Street, Oldham, OL4 3EB, United Kingdom (“we”, “us”). By engaging us, you agree to these terms.

2. Our services

We provide brand strategy, branding and identity, web design, WordPress development, SEO and growth, hosting and care plans, and a monthly design subscription. The specific scope of your project is set out in the written proposal or statement of work we send you, which takes precedence over these general terms if there is a conflict.

3. Quotes and fixed scope

Quotes are based on the brief agreed at the time of quoting and remain valid for 30 days. Work outside the agreed scope is quoted separately before it starts. We do not begin chargeable work until a quote is accepted in writing.

4. Your responsibilities

• Provide content, brand assets, access and approvals within the agreed timescales.
• Ensure you have the right to use any material you supply to us.
• Nominate one person with authority to approve work and give instructions.
• Keep your own backups of data you hold outside our systems.

Delays in supplying these may move agreed dates.

5. Payment

Unless stated otherwise, invoices are payable within 14 days of issue. Projects typically require a deposit before work begins, with the balance before launch. Prices exclude VAT where applicable. Late payment may incur statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Subscriptions and recurring services

Hosting, maintenance and design subscriptions are billed monthly and renew automatically until cancelled. You may cancel with 30 days’ written notice; services continue to the end of the paid period. We may change subscription prices with 30 days’ notice. Third-party costs (domains, licences, hosting) may be passed through at cost.

7. Hosting and the client portal

Hosting and care services are provided through clients.thestrongo.com. We aim for high availability but do not guarantee uninterrupted service; planned maintenance is communicated in advance. You are responsible for keeping portal credentials secure.

8. Revisions and approvals

Each project includes the number of revision rounds stated in the proposal. Further rounds are charged at our standard rate. Once a stage is approved in writing, later changes are treated as a new request.

9. Intellectual property

On full payment, you own the final deliverables created specifically for you. We retain ownership of our pre-existing tools, frameworks and components, and licence them to you for use with the deliverables. Unless you ask us not to, we may show the work in our portfolio and on social channels.

10. Third-party services

We may recommend or integrate third-party services (hosting, plugins, fonts, analytics). Those services are governed by their own terms, and we are not responsible for their availability, pricing or changes.

11. Cancellation and refunds

If you are a consumer, you may cancel a distance contract within 14 days of agreeing it. Where you ask us to begin work during that period, you agree to pay for work carried out up to cancellation. Business clients may cancel by written notice and pay for work completed and costs committed to that point. Deposits are non-refundable once work has started.

12. Liability

We provide our services with reasonable skill and care. To the extent permitted by law, our total liability arising from a project is limited to the fees paid to us in the 12 months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost data, or for losses caused by third-party services.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

13. Confidentiality

Each of us will keep the other’s confidential information private and use it only for the project.

14. Data protection

We handle personal data as described in our Privacy Policy. Where we process personal data on your behalf, we do so on your instructions and with appropriate safeguards.

15. Termination

Either party may end the agreement if the other materially breaches it and does not remedy the breach within 14 days of notice. On termination you pay for work completed and costs committed; we hand over completed deliverables that have been paid for.

16. Force majeure

Neither party is liable for delay caused by events beyond reasonable control, such as outages, illness or natural events.

17. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless mandatory consumer law in your country of residence provides otherwise.

18. Contact

The Strongo, 15 Osmod Street, Oldham, OL4 3EB, United Kingdom. Email ricardo@thestrongo.com.